| Author |
Windoor World !!BEWARE!!
|
|
|
| If you are considering using Windoor World in the Dallas Fort Worth area
to purchase a door or windows you may want to read this first...
I bought an ODL steel door with internal mini blinds and paid $245 extra
to have it painted at their shop. I was told that the trim inside and
out would also be painted and installed and I wouldn’t need to do
anything additional to finish the door installation. Here is the chain
of events. This took place over 3 months.
Appointment #1 They called the day before and said the door wasn’t ready
and wanted to reschedule for a week later. I talked to the woman that
runs the place M.K. and explained that I had put my work off to be there
for the install and asked if there was anyway that they could make the
appointment. She said no. I asked for a refund at that time and she made
it clear there would be no refund of my 50% deposit and they would get
to it when they get to it.
Appointment #2 The installer shows up with a door. He tears my old
doorframe out and gets ready to install the new door. Then he discovers
that the door he brought was a 36” door, not the 32” door I ordered. He
spent the next 3 hours putting my splintered up old doorframe back
together so I would have a door.
Appointment #3 The installer brought a door and proceeded to install it.
As I mentioned I paid extra for the door and trim to be painted. The
interior trim had just a light mist covering of paint & had dried on
paint drips as well. You could also see mill marks and a rough joint
right above the doorknob level where it was so obvious. I asked him if
he brought any paint so he could fix that & he said he got tired of
waiting at the warehouse for it that morning and just left there without
the paint. He also used SCREWS to install the interior trim and dabbed
caulking in each of the large screw holes with his finger. The holes
were still so obvious. When he claimed he was done I noticed that the
door had a 4” dent in it at the bottom. He then tried to get me to
settle for the door as is, cruddy unpainted trim, dent and all. He
started at $100 and worked up to $300, I told him I wanted the job I
paid for and said no, he appeared angry and left. I opened the blind in
the door that night and one of the strings inside the sealed glass
compartment came undone, so the blinds hang at a severe angle!
Appointment #4 The installer showed up with a replacement door that had
just been painted that morning. They had tied it down in the truck and
used a blanket or something to cover it. The fibers from the blanket
stuck to the still tacky paint on the door and it looked horrible. It
also had 2 dents and it looked like they had painted over some crud
stuck to the door.
Appointment #5 The VP calls me and tells me that the installer didn’t
show up or call that morning and they had nobody to send out. He also
said that the manager I had been working with walked out on them the day
before. I asked him to go out to the warehouse and look at the door they
were planning to send out. He looked at it and said that he would have
yet ANOTHER door painted because that one looked bad. He then told me if
I was not satisfied with the door they were going to bring out next he
would give me a refund.
Appointment #6 The installer shows up with a door that looked painted OK
but the plastic trim around the window insert was very wavy. Apparently
when the door was assembled they really cranked down the screws hard
causing the trim to warp. I told them I didn’t like it & they told me
they were all like that. I pointed out that the door that was presently
installed did not have that. They took the door and left. I tried for
over 2 weeks to contact the VP that said he would give me a refund if I
was not happy. He never did return my calls and it became real clear he
was dodging me.
Finally this issue was passed off to another person at Windoor World who
offered me a discount on the door if I accepted the wavy trimmed one. I
accepted his offer, I was getting really tired of this ordeal.
Appointment #7 The installer called me at the time he was due to arrive
from the other side of town to ask where my home is. He had never heard
of the city I live in & informed me he was a subcontractor for Windoor
world. He arrived and hour later and proceeded to replace the door &
install new trim. When he told me he was done I looked at the trim and
it barely had a misting of primer on it, you could clearly see the bare
wood. I paid $245 extra for the door and trim to be painted. I insisted
that I wanted the trim painted & he did paint it, using a rag…
If you have the 3 months to spare and plenty of patience and don’t mind
spending top dollar for inferior results then by all means call Windoor
World. In my opinion this is a very poorly managed company from the top
down.
| |
| Nigel Reed 2005-07-26, 4:21 pm |
| In dfw.general Ted <txguy972@aol.com> wrote:
> If you are considering using Windoor World in the Dallas Fort Worth area
> to purchase a door or windows you may want to read this first...
Maybe a call to the Better Business Bureau may have brought around a
speedier result for you.
"
The following data concerns complaints processed by the BBB since the
firm's file was opened on August 01, 1992 or over the last 36 months,
whichever is less. Windoor World has had 12 complaints. 10 were closed
as Resolved. 2 were closed as Company made every reasonable effort to
Resolve. "
Regards
Nigel
--
www.myoldcontacts.com - Tell your friends to tell their friends
www.sysadmininc.com - Consultancy, Service, Sales, Networking...
www.british-expats.com - Connect with British Expats World Wide
www.kxez.com/shows_britishinvasion.php - 9-11pm Sunday. KXEZ 92.1 FM
"I reject your reality and substitute it with my own" --Adam Savage.
| |
| Doug Kanter 2005-07-26, 5:21 pm |
|
"Nigel Reed" <see@www.nelgin.nu-slash-qconfirm.html> wrote in message
news:jbeir2-seu.ln1@wibble.nelgin.nu...
> In dfw.general Ted <txguy972@aol.com> wrote:
>
> Maybe a call to the Better Business Bureau may have brought around a
> speedier result for you.
>
> "
> The following data concerns complaints processed by the BBB since the
> firm's file was opened on August 01, 1992 or over the last 36 months,
> whichever is less. Windoor World has had 12 complaints. 10 were closed
> as Resolved. 2 were closed as Company made every reasonable effort to
> Resolve. "
>
> Regards
> Nigel
"Resolved" sometimes means the customer gave up trying, and accepted less
than they expected. Without specifics, BBB's data is meaningless.
| |
| G Henslee 2005-07-26, 5:21 pm |
| Nigel Reed wrote:
> In dfw.general Ted <txguy972@aol.com> wrote:
>
>
>
> Maybe a call to the Better Business Bureau may have brought around a
> speedier result for you.
>
> "
> The following data concerns complaints processed by the BBB since the
> firm's file was opened on August 01, 1992 or over the last 36 months,
> whichever is less. Windoor World has had 12 complaints. 10 were closed
> as Resolved. 2 were closed as Company made every reasonable effort to
> Resolve. "
>
> Regards
> Nigel
>
>
In addition, a call to a local news channels consumer alert reporter is
better if they have time to cover the issue.
| |
|
| I suspect "resolved" means worn down and tired of dealing with such clowns.
You reach a point when you realize that they simply cant deliver on the
deal...
Nigel Reed wrote:
> In dfw.general Ted <txguy972@aol.com> wrote:
>
> Maybe a call to the Better Business Bureau may have brought around a
> speedier result for you.
>
> "
> The following data concerns complaints processed by the BBB since the
> firm's file was opened on August 01, 1992 or over the last 36 months,
> whichever is less. Windoor World has had 12 complaints. 10 were closed
> as Resolved. 2 were closed as Company made every reasonable effort to
> Resolve. "
>
> Regards
> Nigel
>
> --
> www.myoldcontacts.com - Tell your friends to tell their friends
> www.sysadmininc.com - Consultancy, Service, Sales, Networking...
> www.british-expats.com - Connect with British Expats World Wide
> www.kxez.com/shows_britishinvasion.php - 9-11pm Sunday. KXEZ 92.1 FM
>
> "I reject your reality and substitute it with my own" --Adam Savage.
| |
| Nigel Reed 2005-07-26, 6:21 pm |
| Ted <txguy972@aol.com> wrote:
> I suspect "resolved" means worn down and tired of dealing with such clowns.
> You reach a point when you realize that they simply cant deliver on the
> deal...
Maybe, but still, you'd have been alerted to the fact that there were
problems with this company before hand. A call to the BBB would probably
yield more information about the reports.
They're a good resource for both businesses and consumers. It's rare
that I'll do business with a company who doesn't have a good report with
the BBB.
Regards
Nigel
--
www.myoldcontacts.com - Tell your friends to tell their friends
www.sysadmininc.com - Consultancy, Service, Sales, Networking...
www.british-expats.com - Connect with British Expats World Wide
www.kxez.com/shows_britishinvasion.php - 9-11pm Sunday. KXEZ 92.1 FM
"I reject your reality and substitute it with my own" --Adam Savage.
| |
| ds549@webtv.net 2005-07-26, 11:21 pm |
| thats bad that happened to you. i use window world in louisville
ky for all my rentals and have been very satified. if i
got a job done like yours i wouldnt pay.
| |
| fcweed 2005-07-27, 1:21 am |
| Ted wrote:
> If you are considering using Windoor World in the Dallas Fort Worth area
> to purchase a door or windows you may want to read this first...
>
Same story at our house with minor variations in the details - Same junk
material, workmanship, and customer service. Don't be fooled by what you
see if you visit a showroom.
--
------------------------------------
best regards,
fcweed fcweed@mail.com
| |
|
| Thanks for the great write-up, Ted!
"Ted" <txguy972@aol.com> wrote in message news:42E6831C.503B1D96@aol.com...
> If you are considering using Windoor World in the Dallas Fort Worth area
> to purchase a door or windows you may want to read this first...
>
> I bought an ODL steel door with internal mini blinds and paid $245 extra
> to have it painted at their shop. I was told that the trim inside and
> out would also be painted and installed and I wouldn't need to do
> anything additional to finish the door installation. Here is the chain
> of events. This took place over 3 months.
>
> Appointment #1 They called the day before and said the door wasn't ready
> and wanted to reschedule for a week later. I talked to the woman that
> runs the place M.K. and explained that I had put my work off to be there
> for the install and asked if there was anyway that they could make the
> appointment. She said no. I asked for a refund at that time and she made
> it clear there would be no refund of my 50% deposit and they would get
> to it when they get to it.
>
> Appointment #2 The installer shows up with a door. He tears my old
> doorframe out and gets ready to install the new door. Then he discovers
> that the door he brought was a 36" door, not the 32" door I ordered. He
> spent the next 3 hours putting my splintered up old doorframe back
> together so I would have a door.
>
> Appointment #3 The installer brought a door and proceeded to install it.
> As I mentioned I paid extra for the door and trim to be painted. The
> interior trim had just a light mist covering of paint & had dried on
> paint drips as well. You could also see mill marks and a rough joint
> right above the doorknob level where it was so obvious. I asked him if
> he brought any paint so he could fix that & he said he got tired of
> waiting at the warehouse for it that morning and just left there without
> the paint. He also used SCREWS to install the interior trim and dabbed
> caulking in each of the large screw holes with his finger. The holes
> were still so obvious. When he claimed he was done I noticed that the
> door had a 4" dent in it at the bottom. He then tried to get me to
> settle for the door as is, cruddy unpainted trim, dent and all. He
> started at $100 and worked up to $300, I told him I wanted the job I
> paid for and said no, he appeared angry and left. I opened the blind in
> the door that night and one of the strings inside the sealed glass
> compartment came undone, so the blinds hang at a severe angle!
>
> Appointment #4 The installer showed up with a replacement door that had
> just been painted that morning. They had tied it down in the truck and
> used a blanket or something to cover it. The fibers from the blanket
> stuck to the still tacky paint on the door and it looked horrible. It
> also had 2 dents and it looked like they had painted over some crud
> stuck to the door.
>
> Appointment #5 The VP calls me and tells me that the installer didn't
> show up or call that morning and they had nobody to send out. He also
> said that the manager I had been working with walked out on them the day
> before. I asked him to go out to the warehouse and look at the door they
> were planning to send out. He looked at it and said that he would have
> yet ANOTHER door painted because that one looked bad. He then told me if
> I was not satisfied with the door they were going to bring out next he
> would give me a refund.
>
> Appointment #6 The installer shows up with a door that looked painted OK
> but the plastic trim around the window insert was very wavy. Apparently
> when the door was assembled they really cranked down the screws hard
> causing the trim to warp. I told them I didn't like it & they told me
> they were all like that. I pointed out that the door that was presently
> installed did not have that. They took the door and left. I tried for
> over 2 weeks to contact the VP that said he would give me a refund if I
> was not happy. He never did return my calls and it became real clear he
> was dodging me.
>
> Finally this issue was passed off to another person at Windoor World who
> offered me a discount on the door if I accepted the wavy trimmed one. I
> accepted his offer, I was getting really tired of this ordeal.
>
> Appointment #7 The installer called me at the time he was due to arrive
> from the other side of town to ask where my home is. He had never heard
> of the city I live in & informed me he was a subcontractor for Windoor
> world. He arrived and hour later and proceeded to replace the door &
> install new trim. When he told me he was done I looked at the trim and
> it barely had a misting of primer on it, you could clearly see the bare
> wood. I paid $245 extra for the door and trim to be painted. I insisted
> that I wanted the trim painted & he did paint it, using a rag.
>
> If you have the 3 months to spare and plenty of patience and don't mind
> spending top dollar for inferior results then by all means call Windoor
> World. In my opinion this is a very poorly managed company from the top
> down.
>
>
| |
| we care 2005-07-27, 1:21 pm |
|
Ted wrote:
> If you are considering using Windoor World in the Dallas Fort Worth area
> to purchase a door or windows you may want to read this first...
>
> I bought an ODL steel door with internal mini blinds and paid $245 extra
> to have it painted at their shop. I was told that the trim inside and
> out would also be painted and installed and I wouldn't need to do
> anything additional to finish the door installation. Here is the chain
> of events. This took place over 3 months.
>
> Appointment #1 They called the day before and said the door wasn't ready
> and wanted to reschedule for a week later. I talked to the woman that
> runs the place M.K. and explained that I had put my work off to be there
> for the install and asked if there was anyway that they could make the
> appointment. She said no. I asked for a refund at that time and she made
> it clear there would be no refund of my 50% deposit and they would get
> to it when they get to it.
>
> Appointment #2 The installer shows up with a door. He tears my old
> doorframe out and gets ready to install the new door. Then he discovers
> that the door he brought was a 36" door, not the 32" door I ordered. He
> spent the next 3 hours putting my splintered up old doorframe back
> together so I would have a door.
>
> Appointment #3 The installer brought a door and proceeded to install it.
> As I mentioned I paid extra for the door and trim to be painted. The
> interior trim had just a light mist covering of paint & had dried on
> paint drips as well. You could also see mill marks and a rough joint
> right above the doorknob level where it was so obvious. I asked him if
> he brought any paint so he could fix that & he said he got tired of
> waiting at the warehouse for it that morning and just left there without
> the paint. He also used SCREWS to install the interior trim and dabbed
> caulking in each of the large screw holes with his finger. The holes
> were still so obvious. When he claimed he was done I noticed that the
> door had a 4" dent in it at the bottom. He then tried to get me to
> settle for the door as is, cruddy unpainted trim, dent and all. He
> started at $100 and worked up to $300, I told him I wanted the job I
> paid for and said no, he appeared angry and left. I opened the blind in
> the door that night and one of the strings inside the sealed glass
> compartment came undone, so the blinds hang at a severe angle!
>
> Appointment #4 The installer showed up with a replacement door that had
> just been painted that morning. They had tied it down in the truck and
> used a blanket or something to cover it. The fibers from the blanket
> stuck to the still tacky paint on the door and it looked horrible. It
> also had 2 dents and it looked like they had painted over some crud
> stuck to the door.
>
> Appointment #5 The VP calls me and tells me that the installer didn't
> show up or call that morning and they had nobody to send out. He also
> said that the manager I had been working with walked out on them the day
> before. I asked him to go out to the warehouse and look at the door they
> were planning to send out. He looked at it and said that he would have
> yet ANOTHER door painted because that one looked bad. He then told me if
> I was not satisfied with the door they were going to bring out next he
> would give me a refund.
>
> Appointment #6 The installer shows up with a door that looked painted OK
> but the plastic trim around the window insert was very wavy. Apparently
> when the door was assembled they really cranked down the screws hard
> causing the trim to warp. I told them I didn't like it & they told me
> they were all like that. I pointed out that the door that was presently
> installed did not have that. They took the door and left. I tried for
> over 2 weeks to contact the VP that said he would give me a refund if I
> was not happy. He never did return my calls and it became real clear he
> was dodging me.
>
> Finally this issue was passed off to another person at Windoor World who
> offered me a discount on the door if I accepted the wavy trimmed one. I
> accepted his offer, I was getting really tired of this ordeal.
>
> Appointment #7 The installer called me at the time he was due to arrive
> from the other side of town to ask where my home is. He had never heard
> of the city I live in & informed me he was a subcontractor for Windoor
> world. He arrived and hour later and proceeded to replace the door &
> install new trim. When he told me he was done I looked at the trim and
> it barely had a misting of primer on it, you could clearly see the bare
> wood. I paid $245 extra for the door and trim to be painted. I insisted
> that I wanted the trim painted & he did paint it, using a rag...
>
> If you have the 3 months to spare and plenty of patience and don't mind
> spending top dollar for inferior results then by all means call Windoor
> World. In my opinion this is a very poorly managed company from the top
> down.
| |
| we care 2005-07-27, 1:21 pm |
| We have delivered a beautiful product to this customer. However, he did
not buy a GRAND PIANO. The finish is a spayed on finish that is the
equal to a car finish. NOT a PIANO. We try to please every customer but
some people you cannot please. We have offered everything including
some of his money back.
| |
| we care 2005-07-27, 1:21 pm |
| Our BBB report speaks for it self. Over 24 years in business and over
50,000 satisfied customers.
| |
| we care 2005-07-27, 1:21 pm |
| No sir! We resolve every complaint. We have worked hard to prove we are
the best in the business. We try to please EVERYONE. Even you know that
could be hard to do.
| |
| we care 2005-07-27, 1:21 pm |
| Sometimes customers here want they want to here? Our report speaks for
it self. We have been in business for over 24 years and have over
50,000 satitfied customers. We try to please all customers.
| |
| Doug Kanter 2005-07-27, 1:21 pm |
|
"we care" <bobby@windoor.com> wrote in message
news:1122479952.923966.223730@o13g2000cwo.googlegroups.com...
> We have delivered a beautiful product to this customer. However, he did
> not buy a GRAND PIANO. The finish is a spayed on finish that is the
> equal to a car finish. NOT a PIANO. We try to please every customer but
> some people you cannot please. We have offered everything including
> some of his money back.
>
I'm sure he was not expecting a piano finish. But, at the other extreme,
your people delivered a door whose paint was still sticky. That indicates
incompetence somewhere in your manufacturing process.
| |
| Doug Kanter 2005-07-27, 1:21 pm |
|
"we care" <bobby@windoor.com> wrote in message
news:1122480258.087954.256610@g47g2000cwa.googlegroups.com...
> No sir! We resolve every complaint. We have worked hard to prove we are
> the best in the business. We try to please EVERYONE. Even you know that
> could be hard to do.
>
The OP said your technician reinstalled the door molding using screws.
That's lame, and lazy. Whose idea was it?
| |
| Duane Bozarth 2005-07-27, 1:21 pm |
| we care wrote:
>
> Sometimes customers here want they want to here? ...
You mean "hear", here? Then it might at least have a chance of making
sense...
| |
| Duane Bozarth 2005-07-27, 1:21 pm |
| Doug Kanter wrote:
>
> "we care" <bobby@windoor.com> wrote in message
> news:1122479952.923966.223730@o13g2000cwo.googlegroups.com...
>
> I'm sure he was not expecting a piano finish. But, at the other extreme,
> your people delivered a door whose paint was still sticky. That indicates
> incompetence somewhere in your manufacturing process.
Over a period of about forever, too, it seems...
| |
|
| My post speaks for its self, SEVEN appointments over THREE MONTHS!!! You
cannot deny any of the facts I wrote. I am sure you don't want the truth
to get out about how your company botched this job. Insinuating I expect
a "Grand Piano" finish & that I am just picky is an insult. Only a blind
person would have accepted that door the way it was.
Who uses big screws to install interior molding?? Your own service people
said the door you installed looked like "S***"! No one from management
was interested in looking at this installation. But yet you claim I am
picky! Maybe you should ask your own service people what it looked like.
Apparently you don't have a clue of the procedures that your SUB-CONTRACT
installers may choose to employ on your customers homes.
>
| |
|
| On Wed, 27 Jul 2005 09:00:56 -0700, we care wrote:
> Our BBB report speaks for it self. Over 24 years in business and over
> 50,000 satisfied customers.
How many DIS-satisfied customers?
--
If you're not on the edge, you're taking up too much space.
Linux Registered User #327951
| |
|
| On Wed, 27 Jul 2005 09:07:42 -0700, we care wrote:
> Sometimes customers here want they want to here?
Huh? What are you trying to say hear?
--
If you're not on the edge, you're taking up too much space.
Linux Registered User #327951
| |
|
|
"we care" <bobby@windoor.com> wrote in message
news:1122480462.041909.197090@g44g2000cwa.googlegroups.com...
> Sometimes customers here want they want to here? Our report speaks for
> it self. We have been in business for over 24 years and have over
> 50,000 satitfied customers. We try to please all customers.
Well all of the contractors that I do business with on a regular basis think
windoor world sucks and is overpriced. I have looked there a couple of times
myself and have always founf the same items for about 40% less at Home
Depot, Lowes or Wilson Plywood and Door.
>
| |
|
| Maybe you should take some pictures of the install and post them on a
webpage so we can all see just how bad they screwed up. Then there would be
no argument from WW in "hear".
"Ted" <txguy972@aol.com> wrote in message news:42E7B796.D5A3A347@aol.com...
> My post speaks for its self, SEVEN appointments over THREE MONTHS!!! You
> cannot deny any of the facts I wrote. I am sure you don't want the truth
> to get out about how your company botched this job. Insinuating I expect
> a "Grand Piano" finish & that I am just picky is an insult. Only a blind
> person would have accepted that door the way it was.
>
> Who uses big screws to install interior molding?? Your own service people
> said the door you installed looked like "S***"! No one from management
> was interested in looking at this installation. But yet you claim I am
> picky! Maybe you should ask your own service people what it looked like.
> Apparently you don't have a clue of the procedures that your SUB-CONTRACT
> installers may choose to employ on your customers homes.
>
>
>
| |
|
| Have you PERSONALLY gone over and looked at the job? From what he has
described, it does not sound like a beautiful product. WHo uses scres to put
on door trim? Even trim head screws would be improper in this installation.
What, don't your installers have a hammer and finish nails?
"we care" <bobby@windoor.com> wrote in message
news:1122479952.923966.223730@o13g2000cwo.googlegroups.com...
> We have delivered a beautiful product to this customer. However, he did
> not buy a GRAND PIANO. The finish is a spayed on finish that is the
> equal to a car finish. NOT a PIANO. We try to please every customer but
> some people you cannot please. We have offered everything including
> some of his money back.
>
| |
| Doug Kanter 2005-07-27, 5:21 pm |
| Sounds like the installers were in a rush to back to the donut shop.
"Chris" <vscooter@nospam.copper.net> wrote in message
news:42e7e0a0$1_3@newsfeed.slurp.net...
> Have you PERSONALLY gone over and looked at the job? From what he has
> described, it does not sound like a beautiful product. WHo uses scres to
> put
> on door trim? Even trim head screws would be improper in this
> installation.
> What, don't your installers have a hammer and finish nails?
>
> "we care" <bobby@windoor.com> wrote in message
> news:1122479952.923966.223730@o13g2000cwo.googlegroups.com...
>
>
| |
| sleepdog@optonline.net 2005-07-27, 5:21 pm |
| >> If you are considering using Windoor World in the Dallas Fort Worth area[color=darkred]
Pay with a credit card so you can dispute the charges later if you are
not satisfied.
| |
| A.D.C 2005-07-28, 12:21 am |
| I had a very positive initial and follow-up experience with windoor world.
great quality, fair price and fast service. I a complex xustom job and they
installed it in a week and there wer no surprises! A water leak showed up
at the next big rain, they came out the next day and fixed the leak. Pros!
"Ted" <txguy972@aol.com> wrote in message news:42E6831C.503B1D96@aol.com...
> If you are considering using Windoor World in the Dallas Fort Worth area
> to purchase a door or windows you may want to read this first...
>
> I bought an ODL steel door with internal mini blinds and paid $245 extra
> to have it painted at their shop. I was told that the trim inside and
> out would also be painted and installed and I wouldn't need to do
> anything additional to finish the door installation. Here is the chain
> of events. This took place over 3 months.
>
> Appointment #1 They called the day before and said the door wasn't ready
> and wanted to reschedule for a week later. I talked to the woman that
> runs the place M.K. and explained that I had put my work off to be there
> for the install and asked if there was anyway that they could make the
> appointment. She said no. I asked for a refund at that time and she made
> it clear there would be no refund of my 50% deposit and they would get
> to it when they get to it.
>
> Appointment #2 The installer shows up with a door. He tears my old
> doorframe out and gets ready to install the new door. Then he discovers
> that the door he brought was a 36" door, not the 32" door I ordered. He
> spent the next 3 hours putting my splintered up old doorframe back
> together so I would have a door.
>
> Appointment #3 The installer brought a door and proceeded to install it.
> As I mentioned I paid extra for the door and trim to be painted. The
> interior trim had just a light mist covering of paint & had dried on
> paint drips as well. You could also see mill marks and a rough joint
> right above the doorknob level where it was so obvious. I asked him if
> he brought any paint so he could fix that & he said he got tired of
> waiting at the warehouse for it that morning and just left there without
> the paint. He also used SCREWS to install the interior trim and dabbed
> caulking in each of the large screw holes with his finger. The holes
> were still so obvious. When he claimed he was done I noticed that the
> door had a 4" dent in it at the bottom. He then tried to get me to
> settle for the door as is, cruddy unpainted trim, dent and all. He
> started at $100 and worked up to $300, I told him I wanted the job I
> paid for and said no, he appeared angry and left. I opened the blind in
> the door that night and one of the strings inside the sealed glass
> compartment came undone, so the blinds hang at a severe angle!
>
> Appointment #4 The installer showed up with a replacement door that had
> just been painted that morning. They had tied it down in the truck and
> used a blanket or something to cover it. The fibers from the blanket
> stuck to the still tacky paint on the door and it looked horrible. It
> also had 2 dents and it looked like they had painted over some crud
> stuck to the door.
>
> Appointment #5 The VP calls me and tells me that the installer didn't
> show up or call that morning and they had nobody to send out. He also
> said that the manager I had been working with walked out on them the day
> before. I asked him to go out to the warehouse and look at the door they
> were planning to send out. He looked at it and said that he would have
> yet ANOTHER door painted because that one looked bad. He then told me if
> I was not satisfied with the door they were going to bring out next he
> would give me a refund.
>
> Appointment #6 The installer shows up with a door that looked painted OK
> but the plastic trim around the window insert was very wavy. Apparently
> when the door was assembled they really cranked down the screws hard
> causing the trim to warp. I told them I didn't like it & they told me
> they were all like that. I pointed out that the door that was presently
> installed did not have that. They took the door and left. I tried for
> over 2 weeks to contact the VP that said he would give me a refund if I
> was not happy. He never did return my calls and it became real clear he
> was dodging me.
>
> Finally this issue was passed off to another person at Windoor World who
> offered me a discount on the door if I accepted the wavy trimmed one. I
> accepted his offer, I was getting really tired of this ordeal.
>
> Appointment #7 The installer called me at the time he was due to arrive
> from the other side of town to ask where my home is. He had never heard
> of the city I live in & informed me he was a subcontractor for Windoor
> world. He arrived and hour later and proceeded to replace the door &
> install new trim. When he told me he was done I looked at the trim and
> it barely had a misting of primer on it, you could clearly see the bare
> wood. I paid $245 extra for the door and trim to be painted. I insisted
> that I wanted the trim painted & he did paint it, using a rag.
>
> If you have the 3 months to spare and plenty of patience and don't mind
> spending top dollar for inferior results then by all means call Windoor
> World. In my opinion this is a very poorly managed company from the top
> down.
>
>
| |
|
| How long have you worked there?
"A.D.C" wrote:
[color=darkred]
> I had a very positive initial and follow-up experience with windoor world.
> great quality, fair price and fast service. I a complex xustom job and they
> installed it in a week and there wer no surprises! A water leak showed up
> at the next big rain, they came out the next day and fixed the leak. Pros!
> "Ted" <txguy972@aol.com> wrote in message news:42E6831C.503B1D96@aol.com...
| |
|
| Probably the pitch was full of those errors, too! If you were in
business for 24 years, you should have taken care of this problem
before it hit the news groups. Too bad, so sad, thanks for playing
our game. Better luck next time you fuck with a customer.
On Wed, 27 Jul 2005 13:36:37 -0500, Dan C
<youmustbejoking@invalid.lan> wrote:
>On Wed, 27 Jul 2005 09:07:42 -0700, we care wrote:
>
>
>Huh? What are you trying to say hear?
| |
|
| Hell, they shouldn't even be allowed in a respectable dount shop....if you
don't have the tools, don't do the job. I always carry my Paslode airless
finish nailer and a paintbrush with me no matter what job I am on. There are
some tools that are just a basic need for any door installation....sheesh.
"Doug Kanter" <ancientangler@hotmail.com> wrote in message
news:WiRFe.2440$cg.192@news02.roc.ny...
> Sounds like the installers were in a rush to back to the donut shop.
>
> "Chris" <vscooter@nospam.copper.net> wrote in message
> news:42e7e0a0$1_3@newsfeed.slurp.net...
>
>
| |
| G Henslee 2005-07-29, 12:21 am |
| Chris wrote:
> I always carry my Paslode airless
> finish nailer and a paintbrush with me no matter what job I am on. There are
> some tools that are just a basic need
Damn straight. Me too.
--
The Gigolo
| |
| ~^Johnny^~ 2005-07-29, 1:21 am |
| -----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
On Thu, 28 Jul 2005 18:58:44 -0500, "Chris"
<vscooter@nospam.copper.net> wrote:
>Hell, they shouldn't even be allowed in a respectable dount shop
Glazed windows with holes... what a concept!
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PzLZ9urhVBSlplcMMN8e8kr9
=GHRU
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--
-john
wide-open at throttle dot info
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|
"G Henslee" <ghen@cableone.net> wrote in message
news:3kti6sFvnbqeU4@individual.net...
> Chris wrote:
are[color=darkred]
>
> Damn straight. Me too.
>
> --
> The Gigolo
So I wonder why these "contractors" that wndoze world hires can't do a
simple installation and some paint touch up???? Is it just me or what?
| |
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|
"~^Johnny^~" <nospam@gyrogearloose.com> wrote in message
news:e86je1tc4unhcbj267ts6pf7nbjd05aqm0@4ax.com...
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> On Thu, 28 Jul 2005 18:58:44 -0500, "Chris"
> <vscooter@nospam.copper.net> wrote:
>
>
> Glazed windows with holes... what a concept!
I've seen those in a bank or some such....
>
>
> -----BEGIN PGP SIGNATURE-----
> Version: PGP 7.1
>
> iQA/AwUBQumZJwIk7T39FC4ZEQKmZwCg6HINQVpPnbisdx0Mct7l0+aniBEAoMTE
> PzLZ9urhVBSlplcMMN8e8kr9
> =GHRU
> -----END PGP SIGNATURE-----
>
> --
> -john
> wide-open at throttle dot info
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