Home Theater Forum - Toshiba 62" DLP TV / bad lamps -- bad customer service

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Toshiba 62" DLP TV / bad lamps -- bad customer service

markg10568@aol.com

2006-06-14, 9:21 pm

I like the hdtv picture overall. Beware Toshiba, however. The lamp
life was too short. When I ordered a $199.95 replacement and paid
extra for 2 day shipping, the lamp didn't come for a week. When I
called Toshiba, they explained that I ordered after 2:00 p.m. on a
Friday, and they don't ship on the weekend. When I explained that this
still didn't explain why 2 day shipping took a week, they explained
that "address verification" took some time and that I received it 2
days after they finally shipped it.

The bottom line is: 1) the lamp life is short; 2) the replacement cost
is expensive; 3) you will be without your tv for a week even when you
pay for faster shipping; and 4) Toshiba customer service is poor.

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